bk93 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how bk93 collects, uses, and keeps your information secure.
bk93 ("we", "us", "platform") places the highest importance on the privacy of users in Bangladesh. When you register on our website bk93.lat, play games, make transactions, or use any of our services, you are considered to have accepted the terms of this privacy policy.
This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international best practices. We commit that your personal information will never be sold to third parties and will be used only for the stated purposes.
1. What Types of Information We Collect
1.1 Information You Provide Directly
When you create an account or use services on bk93, we may collect the following information:
- Full name and date of birth (for age verification — accounts are not permitted for anyone under 21 years of age)
- Email address and mobile number
- National ID card or passport number (during the identity verification process)
- Residential address
- Financial information, such as bKash, Nagad, Rocket, Upay, or bank account details
- Any messages, complaints, or requests submitted by you
1.2 Information Collected Automatically
The following information may be collected automatically while you browse our website:
- IP address and device identifier
- Browser type, version, and operating system
- Session cookies and tracking data
- Page visit duration, click patterns, and navigation history
- Log data related to login time and date
1.3 Information Received from Third Parties
In some cases we may receive information about you through identity verification services or fraud prevention platforms. This information is used solely to ensure security and the third party's own privacy policy may apply.
2. Purposes for Using Your Information
2.1 Primary Purposes
bk93 uses your personal information for the following purposes:
- Account creation, management, and identity verification
- Processing deposits, withdrawals, and transactions
- Providing 24/7 live chat support and customer service
- Implementing responsible gaming policies and age verification
- Preventing fraud, money laundering, and other illegal activities
- Fulfilling legal obligations
2.2 Promotional Communications
With your consent, we may notify you about new bonuses, promotions, and updates. You may request to stop receiving such communications at any time by contacting our support team.
2.3 Platform Improvement
We analyze overall usage patterns to improve the platform experience. This analysis is generally done using anonymous or aggregated data from which no individual can be directly identified.
3. Information Sharing and Disclosure
3.1 Policy on Sharing Information with Third Parties
bk93 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment gateway.
- Identity verification services: With accredited KYC (Know Your Customer) service providers for regulatory compliance.
- Legal authorities: In response to lawful requests from government or law enforcement agencies under applicable laws in Bangladesh.
- Technology partners: Technology partners essential to operating the platform, who are bound by a confidentiality agreement with us.
3.2 Data Transfers
Your information is primarily processed on servers located in Bangladesh or the Asia-Pacific region. Where information is transferred internationally, we ensure that equivalent protection measures are in place.
4. How We Protect Your Information
4.1 Technical Security
bk93 uses industry-standard security technology to keep your information safe:
- SSL (Secure Socket Layer) encryption — all data transmissions are secured
- Database storage with AES-256 encryption
- Two-Factor Authentication facility
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
4.2 Administrative Security
Only authorized staff have access to your personal information and they are bound by confidentiality agreements. We follow a "minimum access" principle — meaning each staff member can only see the information necessary to carry out their responsibilities.
4.3 Incident Response
If a data breach occurs, we will promptly notify affected users and take the necessary remedial steps. Our incident response plan is drawn up in accordance with international standards.
5. Cookies and Tracking Technologies
5.1 Use of Cookies
Our website uses the following types of cookies:
- Essential cookies: Required for login sessions and security; these cannot be disabled.
- Functionality cookies: To remember your preferences such as language and settings.
- Analytics cookies: For evaluating and improving website performance.
You can disable non-essential cookies from your browser settings, though this may limit some functionality of the website.
6. Data Retention Period
6.1 Retention Policy
bk93 retains your personal information only for as long as it is necessary or legally required:
- Active account data: for as long as the account remains active
- Financial transaction records: for the period specified by legal requirements
- After account closure: until the applicable legal time limit
- Support-related communications: for up to 12 months after the issue is resolved
Once the specified retention period ends, information is securely deleted or anonymized.
7. Your Rights
7.1 Right to Access and Correct Information
You may request to view any personal information we hold about you and to have it corrected if needed.
7.2 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations, ongoing disputes, or security requirements.
7.3 Right to Object to Processing
You may object at any time to marketing communications or consent-based processing. To exercise this right, contact our support team directly.
7.4 Right to Data Portability
You may request to receive the personal information you have provided in a structured, commonly used format.
8. Protection of Minors
bk93 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. Any parent or concerned person may notify our support team about this.
9. Changes to This Policy
We may update this privacy policy from time to time. If any significant changes are made, we will send a clear notice to your registered email or post it on the website. Continued use of the platform after any change means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
10. Contact Us
If you have any questions or concerns about this privacy policy, or wish to make a request to exercise your rights, please contact us:
- 24/7 Live Chat — support available in Bengali
- Email: [email protected]